Draft for pre-launch. Not legal advice, and not a claim of regulatory approval. It will be reviewed before any service goes live.
There is no live service, so there is no visit to complain about and no service-desk clock running. If something on this website is wrong, unclear, or feels unsafe in how it is described, write to info@sisonke360.co.za.
Tell us what you saw, where, and what you need. We will read it. We are not promising a fixed number of hours to reply, because a response team is not yet in place.
A future operating procedure — acknowledgement, investigation, outcome, and escalation — will be published before services start. It is not in force today. Nothing here limits your right to contact a regulator, the police, or another authority.